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Masta Travel Health
Masta Travel Health
Customer/user data protection and security is very important to us. This Privacy Notice lets you know what happens to any personal data that you provide to us, or any that we may collect from you.
This notice applies only to personal information processed by or on behalf of MASTA. Where our website contains links to other sites, we have no influence on whether they comply with the data protection regulations. You should check their own privacy before providing them with personal information.
We may collect information from you when you visit our website, apply for a service, contact us by telephone or email or receive a communication from us relating to your service. If you are a business customer, this notice applies to the information you provide to us about individuals within your business (for example directors), or information about you as a sole trader or partnership.
Use then links below to find out more about how we use your personal information.
We may change this notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We will update the date at the top of this notice accordingly. We encourage you to check this notice for changes when you revisit the website.
We are MASTA Limited. You can contact us at enquiries@masta.org. Our address is:
MASTA Limited
65 London Wall
London
EC2M 5TU
If you have a specific question about our notice or how we use your personal information, you should contact “Privacy Notice Enquiries” at the above address or email address.
We have appointed a data protection officer to ensure that we process your personal information appropriately. You can contact them at:
Ametros Group Ltd
Lakeside Offices, Thom Business Park
Rotherwas Industrial Estate
Hereford
Herefordshire
England
HR2 6JT
0330 223 2246
In common with many other website operators, we use standard technology called ‘cookies’ on this site. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive, and they are used to record how you navigate this website on each visit.
Our cookies are used to enable us to develop our website by noting who has seen which pages, properties, how frequently particular pages are visited and determining the most popular areas of our website. We may use cookies to enrich your experience of using the website by allowing us to tailor what you see to what we have learned about your preferences during your visits to the site.
You can change your cookie preference at any time by clicking ‘Select Cookie Preferences’ at the bottom of the page. If you do turn cookies off this will limit the service that we are able to provide to you and may affect your experience. While you will still be able to browse around the site some functions may not work properly.
If you make an enquiry or an appointment via this website, on the telephone or via email, or via any third party (including a pharmacy or a supermarket pharmacy concession), we will collect the information you provide to us, together with any information provided by that third party. We may monitor and record telephone and written correspondence with you to train our staff and monitor our services.
when you attend an appointment , we will collect further information from you, which will be processed in accordance with this notice, and, to the extent the information includes information about your health, such data shall be processed as is necessary for the purpose of health or social care.
We may use your information in the following ways:
Personal Information |
Basis for processing |
Purposes of processing |
| name
contact details financial details medical history previous vaccination details |
It is necessary for the performance of our contract with you, or to take steps for entering into our contract with you. | To help us identify you.
To provide you with the vaccinations or treatments you have requested To process your payment. To contact you with appointment reminders, and to suggest follow-up appointments To contact you regarding our services including market research and other surveys |
| name
contact details service usage details, including details of any vaccinations purchased and administered details of contact with us web usage statistics |
It is necessary to achieve our legitimate interests.
Our legitimate interests include managing our business and business processes; managing risk; increasing our service provision; improving and changing our services and processes and marketing to you. |
To analyse your account history and improve our services.
To help run (and contact you about improving the way we run) any accounts, services or products. To manage our risks and improve our business practices. To help train our staff. To market to you by post or telephone. To market to you by email or other electronic means To create statistics, analyse customer information, create profiles and create marketing opportunities (including using information about what you buy from us and how you pay for it, for examples, the vaccinations you have had and any further immunisations which may be required) and to feed into our quality improvement programme via audits. To provide anonymised sales statistics to our suppliers and manufacturers of vaccinations to help improve their services.
|
| name
contact details financial details service usage details, including details of any vaccinations purchased and administered details of contact with us
|
It is necessary for us to comply with a legal obligation or to protect the vital interests of you or another individual | In certain clinics, to provide information to your GP about vaccinations which you have been given.
To make data available to our regulators and other supervisory bodies, including the Care Quality Commission, Healthcare Inspectorate Wales, National Travel Health Network and Centre and the Regulation and Quality Improvement Authority. To manage any batch or product recalls. To respect your rights under data protection or other legislation. |
| name
contact details service usage details, including details of any vaccinations purchased and administered |
You have given us your consent | To provide details of any blood tests or outcome reports to your employer or other organisation procuring our services on your behalf as part of an occupational health scheme.
To market to you by email or other electronic means, including sending reminders of potential follow-up appointments. |
The provision of your personal information is not a statutory requirement, however, all of the information marked (*) on our application forms or notified to you as being required when you speak to a customer services representative is required in order to enter into a contact to receive our services. This is because we are unable to provide and safely manage the service without this information.
We protect your interests by making it easy for you to control the way in which we use your information. For more information, see Controlling Your Personal Information.
We may also obtain information about your computer, including where available your IP address, operating system and browser type in accordance with our cookies policy above.
Unless you ask us not to, we may send you reminders when your current vaccine protection runs out or when you are due for further test, vaccinations or examinations. If you do not wish to receive such reminders, please email us at enquiries@masta.org.
We may convert your personal information into anonymous data and use it for research and analysis, and also provide it to our suppliers for research and analysis purposes. Anonymised aggregated personal information does not personally identify you.
We may also share your information:
We may disclose your personal information to third parties if we are under a duty to disclose or share your personal information, in order to comply with any legal regulations or good governance obligations, or in order to enforce or to protect our rights, property, or safety, or that of our customers or other persons with whom we have a business relationship.
You may withdraw your consent to receiving marketing at any time by emailing enquiries@masta.org.
It is important to MASTA that you are in control of your own information. As a result, we offer the following controls:
You may also request that we restrict the processing of your data to that to which you have consented or for the establishment, exercise or defense of legal claims or the protection of the rights of another person, whilst we verify your data as set out in point 2 above; pending verification of our legitimate grounds as set out in point 4 above; or if the processing is unlawful or no longer necessary, but you wish us to retain your data for the purposes of establishing, exercising or defending legal claims.
Please contact us if you have any concern about how your personal information is processed at enquiries@masta.org and we will try to resolve your concerns. However, if you consider that we are in breach of our obligations under data protection laws, you may lodge a complaint with the Information Commissioner‘s Office.
If you are a customer, we will retain your personal information for as long as is appropriate, bearing in mind the treatment you have received, and in accordance with guidance produced by the NHS on records management.
If you are not a customer, we may retain your personal information for 8 years after you provide it to us.
In certain circumstances, we may be required to retain your personal information for longer, where such retention is required by law or record keeping
requirements, including managing our relationship with you or defending any claims.
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